Store Manager

About the role - Manage an entire airtel store and provide a delightful experience to customers while
driving Sales targets, with adherence to pre-defined guidelines
Key Responsibility –
 Develop store strategies to expand store traffic and optimize profitability
 Ensure a consistent, quality store experience for customers: customer needs are met,
complaints are resolved and service is quick and efficient
 Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV
 Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and
appraising job results
 Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices 
 Ensure adherence to pre-defined airtel SOPs to run store operations smoothly
Skills Required
 Good communication and interpersonal skills 
 Ability to analyze data and derive insights 
 Customer centricity while taking all decisions 
 Ability to drive large teams towards specific objectives 
 Ability to monitor store transactions  
 Digital Savvy, ability to manage digital assets
Educational Qualifications
 Graduate, preferably MBA
Work Experience
 3-4 years of retail shop floor experience 
Preferred sectors: Modern retail, Telecom, Consumer durables, Apparel/ fashion