Location Manager - Credit Intelligence & Control

Job Name – PA (Business Unit) :Location Manager – Prevention & Detection

Job Title : (Job Name) –Location Manager – Prevention & Detection

 

 

Business Unit (PA) : Risk Control Unit

 

 

Team : NA

 

 

 

Reports to (job) : Area Manager-Prevention & Detection

 

 

Location of role : Pan India

 

 

Job Fn : Risk

 

 

Role Type: Individual Contributor

No of direct reportees: Nil

Travel Required: Light / Moderate

Job Band Range :

JD Created date: 01-Sep-2018

JD Updated date : 10-Jan-2019

JD approved by (business) :

Version No : 2.0

 

 

 

Job Purpose

  • Responsible for managing RIC processes and fraud prevention at loan origination stage across all Retail Asset products
  • Review verification reports of sampled cases at loan origination stage
  • Scrutiny of discrepant documents submitted by the applicant for availing the loan
  • Investigate discrepant cases to identify involvement of applicant, collusion with Bank's outsourced channel at a Prevention stage
  • Carry out cross checks as specified across the various Products RIC Bulletins / rolled out by Central RIC team
  • Support in carrying out investigations of frauds detected post disbursement
  • Ensuring compliance with Outsourcing Policy of the Bank for all RIC vendors
  • Manage Outsourcing risk by carrying out checks on Outsourced agents.
  • Initiating action on erring Vendors and Vendor staff
  • Engaging with peer units to discuss and resolve matters pertaining to cases
  • Agency management and imparting trainings to agencies and support staff
  • Liasoning with law enforcement agencies for Filing of police complaints in single manned locations OR in case of any exigencies due to which the Investigation team Line manager is indisposed.
  • Field visits to vendors, customers in local and deep geo locations 
  • Investigate on PD/RBI/BO/Sr. Management escalations and resolve
  • Investigate and initiate approval for decisions like loss booking, credit to customer, insurance route etc.

 

Job Responsibilities(JR) : 6 – 8 Areas

Actionable (4-6)

Prevention of potential frauds  

 

  • Screening and sampling of loan / Credit card applications. (Currently excluding SLI, Gold loans.) 
  • Using scorecards and sampling strategies to identify the potential fraud cases.
  • Reviewing basis high risk indicators such as CIBIL 0,-1. 
  • Review verification reports of sampled cases at loan origination stage.
  • Scrutiny of discrepant documents submitted by the applicant for availing the loan.
  • Investigate discrepant cases to identify involvement of applicant, collusion with Bank's outsourced channel at a Prevention stage.
  • Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc basis merit of the case and due investigations

Revenue generation & cost management

  • Collection of processing fees from channels / applicants for malpractices
  • Optimum utilisation of cost budgets allocated

Cross Checks

  • To carry out cross checks as specified in the internal RIC bulletins / rolled out by the Central RIC team
  • Ensuring that negative findings / variances found whilst conducting the cross checks are addressed with the respective units and appropriate action is taken where required.

Detection of portfolio frauds and recovery

 

  • Monitoring the portfolio quality by investigating Non starter, early mortality cases, and collections referred cases. etc. 
  • Pre-disbursal checks on payment business products like credit/debit.

Controlling outsourcing risk 

 

  • Ensure that empanelment checks are conducted at the on boarding stage on various vendors / channel partners operating in Retail Asset & Payments business units
  • Manage Outsourcing risk by carrying out checks on Outsourced agents.
  • Initiating action on erring Vendors and Vendor staff

Compliant Management

  • Handling customer complaints sent from Central office.
  • To identify root cause and provide resolution within the TAT defined.

Compliance 

  • Ensuring compliance with guidelines circulated from Central office. Some examples are ID card issuance, receipt issuance etc
  • Comply with the guidelines laid down for FIU reporting, IBA reporting, SOX
  • Conducting reviews on Outsourcing agents according to the frequency set

Industry Level networking

  • Interact with counterparts and risk officials of other banks to get correct information which can help in closure of investigations duly
  • Scout for negative information like DSE, fraud companies, merchants and profiles and neglist them in our systems
  • Maintain an MIS and details of such negative information

Reporting

  • MIS reporting to central office on various data requirements

 

Educational Qualifications (examples listed below)

Key Skills

 

  1. (B Com/ B Sc) or Post graduate.
  1. be from other streams such as Engineering

 

 

  • Good verbal and writing skills
  • Eye for detail
  • Proactive and Self driven
  • Ability to multi task
  •  

Experience Required

Preferable past experience in Risk / Credit / Collections / Operations

From Banking / NBFC / Telecom / Insurance industries

 

 

       

 

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

  • Internal Ric teams
  • Credit managers
  • ACMs
  • Collection managers
  • Operations managers
  • Regional Phone Banking
  • Customer Service teams
  • Channel head
  • Correspondence Unit
  • Operations/Chargeback team
  • Direct Banking Operations teams
  • AFU
  • Debt
  • Operations officers at regional level
  • Branch Banking Team
  • Operations
  • Vendors
  • RISK departments of other banks/ Financial institution